Privacy policy
This site collects Personal Data from its Users. This document can be printed for reference by using the print command in the settings of any browser.
Owner and Data Controller
Diglosia, Av. Urdaneta, 5101 Mérida
Owner contact email: info@diglosia.es
Types of Data collected
Among the types of Personal Data that this site collects, by itself or by third parties, there are: cookies; Usage Data; various types of Data; first name; last name; date of birth; phone number, address, email address; password; company name; country, state; ZIP/Postal code; city; billing address, house number; data relating to the point of sale; language; profile picture; geographic position; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); About Me; Data communicated while using the service.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this site. Unless specified otherwise, all Data requested by this site is mandatory and failure to provide this Data may make it impossible for this site to provide its services. In cases where this site specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the owner.
Any use of Cookies – or of any other tracking tools – by this site or by the owners of third-party services used by this site serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the cookie policy if available.
Users are responsible for any third-party Personal Data obtained, published, or shared through this site and confirm that they have the third party’s consent to provide the Data to the Owner.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operations of this site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical services providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Legal basis of processing
The Owner may process Personal Data related to Users if one of the following applies:
- Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
- provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
- processing is necessary for compliance with a legal obligation to which the Owner is subject;
- processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
- processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third-party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Place
The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.
Depending on the User’s location, Data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries such as the UN, and about the security measures taken by the Owner to safeguard their Data.
If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.
Retention time
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
Therefore:
- Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
- Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner directly.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore the right to access, the right to erasure, the right to rectification, and the right to Data portability cannot be enforced after the expiration of the retention period.
The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third-parties), detect any malicious or fraudulent activity, as well as the following: Access to third-party accounts, Analytics, Remarketing and behavioural targeting, Handling payments, Backup saving and management, Hosting and backend infrastructure, Advertising, Data transfer outside the EU, Registration and authentication, managing contacts and sending messages, Interaction with external social networks and platforms, Location-based interactions, Displaying content from external platforms, Tag management, User Database management, Infrastructure monitoring, Contacting the User, Managing landing and invitation pages, Managing support and contact request, Interaction with support and feedback platforms, Commercial affiliation, Content commenting, Interaction with live chat platforms, Platform services and Hosting, and Heat mapping and session recording.
For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Geolocation (this Site)
This Site may collect, use, and share User location Data in order to provide location-based services.
Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by this Site.
Personal Data processed: geographic position.
Stripe account access (Stripe Inc)
This service allows this site to connect with the User’s account on stripe, provided by Stripe, Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of treatment: United States – Privacy Policy.
Mailing list or newsletter (this Site)
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Site. Your email address might also be added to this list as a result of signing up to this Site or after making a purchase.
Personal Data processes: email address; first name.
Phone contact (this Site)
Users that provided their phone number might be contacted for commercial or promotional purposes related to this Site, as well as for fulfilling support requests.
Personal Data processes: phone number.
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes Data collected to track and examine the use of this site, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data processes: Cookies; Usage Data.
Place of processing: United States – Privacy policy – Opt Out.
Analytics collected directly (this Site)
This site uses an internal analytics system that does not involve third parties.
Personal Data processed: Cookies; Usage Data.
Display Advertising extension for Google Analytics (Google Inc.)
Google Analytics on this Site might use Google’s Interest-based advertising, 3rd-party audience data and information from the DoubleClick Cookie to extend analytics with demographics, interests and ads interaction data.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Google Ads conversion tracking (Google Inc.)
Google Ads conversion tracking is an analytics service provided by Google Inc. that connects data from the google Ads advertising network with actions performed on this Site.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
This type of service helps the Owner to manage the tags or scripts needed on this Site in a centralized fashion.
This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager (Google LLC)
Google Tag Manager is a tag management service provided by Google LLC.
Personal Data processed: Usage Data.
Place of processing: United states – Privacy Policy.
This type of service allows this Site to manage support and contact requests received via email or by other means, such as the contact form.
The personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).
Zendesk (Zendesk)
Zendesk is a support and contact request management service provided by Zendesk Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
PLace of processing: United States – Privacy Policy.
Payment processing services enable this Site to process payments by credit card, bank transfer or other means. To ensure greater security , this Site shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.
PayPal (Paypal Inc.)
Paypal is a payment service provided by PayPal Inc., which allows Users to make online payments.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: See the Paypal privacy policy – Privacy Policy.
This type of service allows the Owner to save and manage backups of this Site on external servers managed by the service provider itself. The backups may include the source code and content as well as the data that the User provides to this Site.
Backup on Google Drive (Google Inc.)
Google Drive is a service to save and manage backups provided by Google Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
This type of service has the purpose of hosting Data and files that enable this Site to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Site. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where Personal Data are stored.
Amazon Web Services (AWS) (Amazon Web Services, Inc).
Amazon Web Services (AWS) is a hosting and backend service provided by Amazon Web Services, Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: Ireland – Privacy policy.
This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Site, for contacting and being contacted by this Site support service. If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.
Facebook Messenger Customer Chat (Facebook, Inc.)
The Facebook Messenger Customer Chat is a service for interacting with the Facebook Messenger live chat platform provided by Facebook, Inc.
Personal Data processed: About Me; Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
This type of service allows interaction with social networks or other external platforms directly from the pages of this Site.
The interaction and information obtained through this site are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
It is recommended to log out from the respective services in order to make sure that the processed data on this Site isn’t being connected back to the User’s profile.
Facebook Like button and social widgets (Facebook, Inc.)
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – United States – Privacy Policy.
Paypal button and widgets (Paypal, Inc.)
The Paypal button and widgets are services allowing interaction with the Paypal platform provided by Paypal, Inc.
Personal Data processed: Cookies; Usage Data.
Place of processing: See the Paypal privacy policy – Privacy policy.
This type of service allows User Data to be used for advertising communication purposes displayed in the form of banners and other advertisements on this Site, possibly based on User interests.
This does not mean that all Personal Data is used for this purpose. Information and conditions of use are shown below. Some of the services listed below may use Cookies to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interest and behavior, including those detected outside this site. For more information, please check the privacy policies of the relevant services.
In addition to any opt out offered by any of the services below, the User mau opt out of a third-party service’s use of cookies by visiting the Network advertising Initiative opt-out page.
Microsoft Advertising (Microsoft Corporation)
Microsoft Advertising is an advertising service provided by Microsoft Corporation.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy – Opt-Out.
Facebook audience Network (Facebook, Inc.)
Facebook Audience Network is an advertising service provided by Facebook, Inc. In order to understand Facebook’s use of Data, consult Facebook’s data policy.
This Site may use identifiers for mobile devices (including AndroidAdvertising ID or Advertising
Identifier for iOS, respectively) and technologies similar to cookies to run the Facebook Audience Network service. One of the ways audience Network shows ads is by using the User’s ad preferences. The User can control this in the Facebook ad settings.
Users may opt-out of certain audience Network targeting through applicable device settings, such as the device advertising settings for mobile phones or by following the instructions in other audience Network related sections of this privacy policy, if available.
Personal Data processed: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Adform (Adform)
Adform is an advertising service provided by Adform.
Personal Data processed: Cookies; Usage Data.
Place of processing: Denmark – Privacy Policy – Opt-Out.
TikTok Ads
Users’ names, email and/or IP address, telephone numbers, and other personal information is collected when users create TikTok accounts or when the TikTok platform is accessed.
By registering or authenticating, Users allow this Site to identify them and give them access to dedicated services.
Depending on what is described below, third parties may provide registration and authentication services. In this case, this Site will be able to access some Data, stored by these third-party services, for registration or identification purposes.
Direct registration (this Site)
The User registers by filling out the registration form and providing the Personal Data directly to this Site.
Personal Data processed: address; billing address; city; company name; country; data relating to the point of sale; date of birth, email address; first name; house number; language; last name; password; phone number; profile picture; state; various types of Data; ZIP/Postal code.
Facebook authentication (Facebook, Inc.)
Facebook Authentication is a registration and authentication service provided by Facebook, Inc. and is connected to the Facebook social network.
Personal Data processes: various types of Data as specified in the privacy policy of the service.
Place of processing: United states – Privacy Policy.
This type of service allows this Site and its partners to inform, optimize and serve advertising based on past use of this Site by the User.
This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity.
Some services offer a remarketing option based on email address lists.
In addition to any opt out feature provided by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.
Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.
Google Ads Remarketing (Google LLC)
Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google LLC that connects the activity of this Site with the Google Ads advertising network and the DoubleClick Cookie.Users can opt out of Google’s use of cookies for ads personalization by visiting Google’s Ads Settings.
Personal Data processed: Cookies; Usage Data.
Place of processing: United states – Privacy Policy – Opt Out.
Facebook Remarketing (Facebook, Inc.)
Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this site with the Facebook advertising network.
Personal Data processed: Cookies; Usage Data.
Place of processing: United states – Privacy Policy – Opt Out.
Facebook Custom Audience (Facebook, Inc.)
Facebook custom audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Site with the Facebook advertising network.
Personal data processes: Cookies; email address.
Place of processing: United States – Privacy Policy – Opt Out.
This type of service allows you to view content hosted on external platforms directly from the pages of this Site and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
Google Fonts (Google Inc.)
Google fonts is a typeface visualization service provided by Google Inc. that allows this site to incorporate content of this kind on its pages.
Personal Data processed: Usage Data; various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Youtube video widget (Google Inc.)
Youtube is a video content visualization service provided by Google Inc. that allows this Site to incorporate content of this kind on its pages.
Personal Data processes: Cookies; Usage Data.
Place of processing: United States – Privacy policy.
The rights of User’s
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following:
- Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
- Object to processing of their data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
- Access their data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
- Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Restrict the processing of their Data. Users have the right under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
- Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
- Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
- Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interest pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights.
Any request to exercise Users rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
Cookie Policy
This application uses Trackers. To learn more, the User may consult the Cookie Policy.
Additional information about Data collection and processing
Legal action
The User’s Personal Data may be used for legal purposes by the Owner in court or in the stages leading to possible legal action arising from improper use of this Site or the related Services. The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User’s Personal Data
In addition to the information contained in this privacy policy, this Site may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, this Site and any third-party services may collect files that record interaction with this Site (System logs) using other Personal Data (such as the IP address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
How “Do not Track” request are handled
This Site does not support “Do not Track” requests.
To determine whether any of the third-party services it uses honor the “Do not Track” requests, please read their privacy policies.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its users on this page and possibly within this site and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Definitions and legal references
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information -including a personal identification number- allows for the identification or identifiability of a natural person.
Data Usage
Information collected automatically through this Site (or third-party services employed by this Site), which can include: the IP addresses or domain names of the computers utilized by the Users who use this site, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilize to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server´s answer (successful outcome, error, etc.), the country of origin, the features of the browser, and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Site), and the details about the path followed within the site with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User´s IT environment.
User
The individual using this Site who, unless otherwise specified coincides with the Data Subject.
Data Subject
The natural persona to whom the Personal Data refers.
Data Processor (or Data supervisor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Site. The Data Controller, unless otherwise specified, is the Owner of this site.
This Site
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by this site as described in the relative terms (if available) and on this site/application.
Cookie
Cookies are Trackers consisting of small sets of data stored in the User’s browser.
Tracker
Tracker indicates any technology – e.g. cookies, unique identifiers, web beacons, embedded scripts, e-tags, and fingerprinting – that enables the tracking of Users, for example by accessing or storing information on the User’s device.
About Me
Provides access to the “About Me” section of the profile.
Legal Information
This privacy policy relates solely to this site, if not stated otherwise within this document.
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